• products
• industries
• news
• about us
• jobs
• contact us
• register
• login 

• Home
• > Products
• > Electronic Document Distribution

Electronic Document Distribution

Need to send all of your customers important information with the touch of a button and know that they got it?

Electronic Document Distribution enables you to send out new price lists, price increase notifications, safety notices, general notices - any document and information that you need all of your customers to know and have, now!

What's more we ensure delivery by managing the process end-to-end with failure alerts and exception reporting. You send us a single file, we will distribute it to your customers and suppliers almost immediately and follow up to make sure they received it.

The distribution platform can also map the document's format to that preferred by your partner should they want to fully integrate.

Management Process

M2North's end-to-end management process of the electronic distribution:

Companies that receive their documents directly into their ERP systems or via an EDI format, require very little management as the underlying technology ensures end to end delivery with alerts on failures.

The process for companies that opt to receive their documents as e-mail attachments will be as follows:

• You send us all of your documents that need to be distributed electronically from your company's ERP system or via e-mail. We will translate the documents into the format of your trading partner's choice.
• Our tracking system will be alerted to any documents that were not successfully delivered. Our Support Staff will contact your trading partner to resolve the unsuccessful delivery, and the documents will be resent.
• An exception report will be compiled and sent to your company 1 day after the documents were sent, highlighting any unresolved errors.
• We will send the orders as e-mail attachments, in an e-mail containing an easy to use interface (built in reply button), which will require your trading partner to physically acknowledge/confirm receipt of the orders.
• Acknowledgements/confirmations not received by us from your trading partners after 2 days will be followed up by a Status Report which we sent via e-mail to your trading partner. The status report will reflect all of your electronically distributed documents submitted to the trading partner but not yet acknowledged/confirmed. The e-mail containing the status report will contain the same acknowledgement function as the original e-mail, and will allow the recipient to confirm all of the outstanding documents.
• Should the recipient ignore the request to acknowledge/confirm the receipt of the status report within a period of 2 days, we will contact the trading partner telephonically to confirm the receipt of the status report and documents.
• The recipient will have one additional day to acknowledge the receipt of the status report.
• Trading partners that have to be contacted more than twice on one month or for two consecutive months, will be referred back to your company.
• Non-confirmations of the status report will be recorded in an exception report and provided to you via e-mail at the end of each document cycle.