Electronic Order Distribution

Are your suppliers losing faxes, not replying to e-mails and subsequently not delivering on time?

Your company may also use different product codes, pack sizes and product descriptions than your suppliers do, which increases the complexity and risk of errors when the orders are recaptured.

We offer a complete electronic ordering service that ensures that your suppliers receive your orders on time, with confirmations and reporting with the information in a format which makes sense to them.

Our guaranteed delivery increases supplier accountability and will improve the reliability of your supply chain.

Even suppliers that are less technical can be included by receiving their orders via e-mail. We manage it end to end and will let you know of any exceptions.

Management Process

M2North's end-to-end management process of the electronic distribution:

Customers that receive their orders directly into their ERP systems or via an EDI format require very little management as the underlying technology ensures end to end delivery with alerts on failures.

The process for customers that opt to receive their orders in PDF format as e-mail attachments will be as follows:

You send us all of your orders from your company's ERP system. We will translate the orders into the format of your customer's choice.
Our tracking system will be alerted to any orders that were not successfully delivered. Our Support Staff will contact your customers to resolve the unsuccessful delivery, and the orders will be resent.
An exception report will be compiled and sent to your company 1 day after the orders were sent, highlighting any unresolved errors.
We will send the orders as PDF attachments in an e-mail containing an easy to use interface (with built-in reply button), which will require your customer to physically acknowledge/confirm receipt of the orders.
Acknowledgements/confirmations not received by us from your customers after 2 days will be followed up by a Status Report which we sent via e-mail to your customer. The status report will reflect all of your orders submitted to the customer but not yet acknowledged/confirmed. The e-mail containing the status report will contain the same acknowledgement function as the original e-mail, and will allow the customer to confirm all of the outstanding orders.
Should the customer ignore the request to acknowledge/confirm the receipt of the status report within a period of 2 days, we will contact the customer telephonically to confirm the receipt of the status report and orders.
The customer will have one additional day to acknowledge the receipt of the status report.
Customers that have to be contacted more than twice on one month or for two consecutive months, will be referred back to your company.
Non-confirmations of the status report will be recorded in an exception report and provided to you via e-mail at the end of each order cycle.